Privacy Policy

Effective Date: October 30, 2025

At BaxterLabs.ai ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.

1. Information We Collect

When you submit an inquiry through our contact form, we collect the following personal information:

• Name: To address you personally and in our communications
• Email Address: To respond to your inquiry and send you information about our services
• Phone Number: To contact you via phone call or SMS text message
• Inquiry Type: To understand the nature of your request
• Message Content: To understand your specific needs and business challenges

2. SMS Communications and Consent

By submitting our contact form, you expressly consent to receive SMS text messages from BaxterLabs.ai at the phone number you provide. This consent is not a condition of purchase but is required to submit the contact form.

TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable telecommunications regulations. By providing your phone number and checking the SMS consent box on our contact form, you acknowledge and agree to the following:

• You authorize BaxterLabs.ai to contact you via SMS text messages at the phone number provided
• You certify that the phone number provided is your own or that you have authorization to provide it
• Your consent is voluntary and not required as a condition of purchasing any goods or services
• Message and data rates may apply based on your mobile carrier's plan
• Message frequency varies based on your inquiry and our communication needs

SMS Message Details

• Message Frequency: We will send you text messages related to your inquiry, follow-ups, scheduling, and occasional updates about our services. You may receive 2-5 messages per month on average.
• Message Types: Inquiry responses, appointment confirmations, service updates, and promotional offers (if you opt-in)
• SMS Service Provider: We use Twilio to send and receive SMS messages. Twilio's services are subject to their own privacy policy and terms of service.
• Opt-Out: You can opt out of SMS communications at any time by replying STOP to any message we send you. You may also contact us at privacy@baxterlabs.ai to unsubscribe.
• Help: Reply HELP to any message for assistance, or contact us at privacy@baxterlabs.ai

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Respond to Inquiries: To answer your questions and provide information about our AI automation and workflow consulting services
• Communication: To contact you via email, phone, or SMS text message regarding your inquiry and our services
• Service Delivery: To provide you with the automation plans, consultations, and services you request
• Business Operations: To improve our services, analyze customer needs, and optimize our business processes
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Secure Transmission: Data submitted through our contact form is transmitted securely using HTTPS encryption
• Access Controls: Access to personal information is restricted to authorized personnel only
• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for the duration of our business relationship and as required by law
• Third-Party Security: We work with reputable third-party service providers (described below) who maintain appropriate security measures

5. Third-Party Services

We use the following third-party services to process and manage your information:

n8n Workflow Automation

When you submit our contact form, your information is sent to our self-hosted n8n workflow automation platform at n8n.baxterlabs.ai. n8n processes your data to route inquiries, trigger communications, and manage our internal workflows. We maintain full control over this self-hosted instance.

Twilio (SMS Communications)

We use Twilio, a cloud communications platform, to send and receive SMS text messages. When you consent to SMS communications, your phone number is processed by Twilio's infrastructure. Twilio acts as a service provider on our behalf and is contractually obligated to protect your information. For more information, see Twilio's Privacy Policy at https://www.twilio.com/legal/privacy.

Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with service providers necessary to deliver our services, and they are contractually required to protect your data.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal retention requirements
• Opt-Out: You can opt out of SMS communications at any time by replying STOP or emailing us
• Withdraw Consent: You can withdraw your consent for data processing at any time, though this may limit our ability to provide services

To exercise any of these rights, please contact us at privacy@baxterlabs.ai.

7. Cookies and Tracking Technologies

Our website currently does not use cookies or tracking technologies for analytics or advertising purposes. If this changes in the future, we will update this Privacy Policy and provide appropriate notice.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@baxterlabs.ai.